Delivery Information
UK Delivery Charge:
We operate a Standard Delivery charge on all UK internet orders inclusive of VAT however, for certain orders (depending on weight or value) which are not going to the Mainland, we reserve the right to make an additional charge. We will ALWAYS contact you BEFORE processing the order to discuss this with you.
UK Standard Delivery:
Individual Items and smaller quantities are sent by Royal Mail First Class Signed for on a 2-3 day delivery. Royal Mail increased their charges for a small packet as at 7th October 2024 and therefore our charges have increased accordingly. At our discretion, a signature may be required on delivery. Larger quantities are despatched via courier.
UK NEXT DAY DELIVERY:
We are able to offer a next day delivery service but would ask that customers contact us by phone before 13.00 hours to arrange this for 2 reasons :
1. We would wish to confirm to you that the item is in stock.
2. The Next Day Service is weight dependant and we would need to advise you of cost.
How long does delivery take?:
With our standard delivery, smaller packages are despatched either the same day or next day (depending on the time of ordering) and should normally be with you within 2-3 days or earlier (currently 92% arrives the next day). Heavier items will be sent by either Royal Mail Special Delivery or by courier and goods are normally with our customers within 1-2 days.
International Orders to the EU or USA
Delivery charges to either of the above countries will depend entirely upon the cumulative weight of the order and are sent by Royal Mail AIRSURE (registered International mail) or by International Signed For in countries where AIRSURE is not available. This means in either case it will need to be signed for on delivery.
VAT Invoice:
On smaller orders, a VAT invoice is sent with the goods. With bulk orders, which are sent by courier, the invoice will either be on the parcel as the address label or if on invoice, will be sent separately by post.
For orders to any EU Country: Our standard rate of Vat will be applied and the Vat invoice will be the address label on the parcel.
For orders to the USA: No Vat will be applied and the invoice will form the address label on the parcel.
No-Quibble Guarantee:
We offer a 7 day no-quibble money back guarantee. If you are not satisfied with your purchase then please return the goods unused and in re-saleable condition with all original packaging and we shall be happy to refund the cost of the item.
Refunds:
Refunds are given at the discretion of the Company Management.
